Is WorkBOS a full phone system, or a phone feature?

A phone system. Real numbers you buy in-app, a browser dialer that keeps working as you move around the app, inbound ringing with the caller matched to their record, transfer, voicemail with recorded greetings, business hours, a step-by-step call-flow and DTMF menu builder, and two-way texting with carrier delivery receipts. What it does not have, and MightyCall does, is outbound dialers, supervisor monitoring, call queues and voicemail transcription.

Can I keep my existing numbers?

Yes. You can buy numbers inside WorkBOS, or connect numbers you already own from your own carrier account.

Does calling a colleague cost anything?

No. Calling a colleague runs browser to browser inside WorkBOS and is on every plan, Free included. It needs no phone number, nothing is charged per minute, and it never touches the public telephone network, so it cannot reach an outside number. Calling a telephone is the separate paid phone system: it needs a WorkBOS number and is charged per minute.

Do I need a headset or a desk phone?

No. Calls run in the browser. Turn the dialer on once and it stays available, rings for incoming calls and follows you around the app.

What happens to a call after it ends?

It is on the customer record with its duration, outcome, any recording, plus the notes and follow-up tasks you added. That is the difference from a standalone phone system, where the call and the customer live in different products.

Should I switch if I only need phones?

Probably not. If a phone system is genuinely all you need, buy one; MightyCall is good at it. WorkBOS is worth it when the calls, the customer, the work and the money should be in one place.

WorkBOS vs MightyCall

The virtual phone system for small teams alternative: with your whole back office in one place

MightyCall is a good small-business phone system. WorkBOS is the business that answers the phone: the same numbers, dialer and voicemail, sitting on the CRM, projects, HR and accounting the call is actually about.

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The short version

MightyCall does one thing and does it properly: a virtual phone system with a no-code call-flow designer, preview, progressive and predictive dialers, supervisor monitoring with whisper and barge, call queues with automatic distribution, and native mobile and desktop apps. If a phone system is what you need, and it is going to sit next to whatever CRM you already run, MightyCall is a sound choice and in several telephony features it is ahead of us today. WorkBOS is a different bet: the phone is one module of the system that also holds the customer record, the project, the invoice and the ledger, so a call is attached to the thing it was about instead of living in a separate app. If your team's problem is "we need phones", buy a phone system. If it is "our calls, customers, work and money are in four different tools", that is what we are for.

WorkBOS vs MightyCall, capability by capability

Swipe the table sideways to see the MightyCall column.

	WorkBOS All-in-one + agents	MightyCall virtual phone system for small teams
Business numbers, browser dialer & voicemail US and Canadian numbers buy instantly on our carrier account; other countries need paperwork we file for you	Partial
Free internal calls between teammates MightyCall rides extensions on paid plans; our browser-to-browser calling is live on every plan including Free, needs no phone number and costs nothing per minute		Partial
Two-way SMS with delivery receipts
Voicemail transcription built into the product but not switched on today	-
Visual IVR / call-flow builder ours is a guided step-by-step builder with DTMF menus, ring groups and business-hours routing, not a drag-and-drop canvas	Partial
Auto dialer for outbound campaigns MightyCall has preview and progressive dialers on its Power tier and a predictive dialer on Enterprise; we have none	-
Supervisor tools (monitor, whisper, barge) MightyCall includes whisper, barge and intercept from its Pro tier	-
Call queues & automatic call distribution MightyCall includes queues, ACD and callback on every plan	-
Native mobile apps WorkBOS installs as a progressive web app	Partial
Caller matched to a CRM record MightyCall integrates with a separate CRM; ours is the same database		Partial
Projects, HR & payroll projects in full; payroll runs and payslips post real journal entries, but you enter deductions - we do not calculate statutory tax or file returns	Partial	-
Real double-entry accounting		-
Approve-first AI agents		-
One product, one plan a phone system still needs a CRM, a PM tool and books beside it		-
Free training academy & certification no academy and no certification: a help centre and a blog, checked 2026-09-21	Partial	-

✓ includedPartial limited or add-on- not offered

Where MightyCall is the better choice

A drag-and-drop visual call-flow canvas. Ours is a guided step-by-step builder that authors the same DTMF menus, ring groups and business-hours routing - self-serve, but a list rather than a diagram.
Outbound dialing and supervisor tooling we do not have at all: preview and progressive dialers, a predictive dialer with DNC integration, and live monitoring with whisper, barge and intercept. If you run an outbound call centre, buy MightyCall.
Native iOS and Android apps. We are a progressive web app on mobile, which is good but is not the same thing.
Call queues with automatic call distribution, answering-machine detection, and desktop softphones for Windows and macOS.
Years of focus on telephony alone, and the depth in call handling that comes with it.

Where WorkBOS wins

The call lands on the record. An incoming number is matched to the lead or client, and the call, its notes, the follow-up task and the eventual invoice are all on the same customer.
Phone, CRM, projects, HR and double-entry accounting on one plan instead of a phone system plus everything else.
One directory for everyone: leads, clients, CRM contacts and teammates in the same list, with click-to-call and click-to-text from any of them and no separate extension plan to administer.
Texting with real carrier delivery receipts, a shared contacts directory, recorded greetings in your own voice, and voicemail filed with playable audio on the customer's history.
AI agents across the whole workspace - drafting the follow-up, raising the task, preparing the invoice - that cannot act until a person approves, with an audit trail and one-click rollback.
A System check that tells you when part of the phone system is not working, and why, instead of failing quietly.

Pricing at a glance

WorkBOS

Free forever for up to 5 seats (includes a metered taste of AI agents), Pro at $12/user/mo, Enterprise at $999/mo flat, and a White-label plan at $2,499/mo for unlimited resold sub-accounts. No card required to start.

MightyCall

MightyCall publishes per-user plans from about $20/user/month billed annually, with a three-user minimum: supervisor whisper and barge sit on their Pro tier and the predictive dialer on Enterprise, which carries a five-user minimum. Three numbers are included; extra numbers and minutes are charged on top. Pricing as of August 2026; check mightycall.com for current plans. WorkBOS bills the phone as one module of the platform, with numbers and usage itemised on the same statement as everything else.

WorkBOS vs MightyCall: FAQ

Run your whole back office in one place

Projects, CRM, HR & payroll and real accounting, with approve-first AI agents doing the busywork. Start free, no card required.

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Comparison reflects each product’s primary positioning and publicly documented capabilities as of June 2026; capabilities and plans change. MightyCall is a trademark of its respective owner; this page is independent and implies no affiliation or endorsement.