When a voicemail comes in, WorkBOS reads it and files a plain summary and one intent, sales, support, booking, billing, spam or other, on the call record. It never answers the phone and never speaks to a caller: this only happens after somebody has already hung up.
Included from Pro upwards
WorkBOS reads the message once it is left and files a plain summary and a single intent, sales, support, booking, billing, spam or other, on the call record. It never picks up, never speaks, and never places a call.
Whoever owns that voicemail box gets a notification carrying the actual summary, so they can decide what to do without listening to the message first.
A lead is created from a voicemail only when all three are true at once: the workspace has turned that switch on, the intent is sales, and the caller matches nobody already in your CRM by phone number. An existing client, contact or lead is never duplicated or downgraded.
A voicemail is handled as untrusted speech from a stranger. Anything a caller says gets summarised in the notes, never followed as a command.
Spend rides your workspace’s own AI budget. At the daily cap, reading pauses and picks back up when the budget resets rather than discarding a message it has not read.
The part you would otherwise find out in week three. If one of these is central to how you work, raise it before you buy rather than after.
No, and it is worth repeating: it never picks up, never speaks to a caller and never places a call. It only reads a voicemail after the caller has already hung up, and files a summary and an intent on the call record.
Not in production, as of now. It is fully built and tested, but it depends on a real call producing a voicemail for it to read, and that has not happened yet. If you turn it on and a voicemail is not summarised, tell us rather than assume the fault is yours.
No. A lead is only filed when the caller matches nobody already in your CRM by phone number, the intent is sales, and you have turned that switch on. An existing client, contact or lead is never duplicated or downgraded to a lead.
Nothing happens. A voicemail is treated as untrusted speech from a stranger: whatever is said gets summarised, never followed as an instruction.
The full product documentation for this module is at /docs/ai-receptionist.
Free for up to 5 seats, no card required. Every module is in the same workspace, so nothing needs connecting to anything.