A place for the discussion that keeps disappearing into DMs

A space is Organization, Private or Public, so a client-facing space and an internal one can sit side by side without either seeing what it should not. Members post, reply in threads, and owners or moderators pin what matters and remove what does not, live and inside your own workspace.

Included from Pro upwards

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Why this exists

A question asked in a direct message gets answered in a direct message, and the next person with the same question never sees it.
Client conversations spread across email, chat apps and whatever channel someone happened to open first.
A private forum for one project used to mean another login and another vendor.

What it does

Create a space and set who sees it

Organization spaces are open to any member, Private spaces are invite-only, and Public spaces are visible to everyone and ready for the client portal. Owners and moderators can change the visibility later.

Post and reply in threads

Members start a post with an optional title and reply underneath it in comments, so a question and its answer sit on the same record instead of scattered across separate messages.

Pin what matters, remove what does not

Owners and moderators pin a post to the top of the space and remove anything off-topic, without touching the member’s access to the rest of the space.

Assign real roles

Every space has owners, moderators and members. Owners and moderators manage membership and content, and the last owner is protected so a space can never be left without one.

See it happen live

Posts and comments appear the moment they are made, with no refresh needed to see new activity in a space.

Set one up in a click

Open Messages > Communities, click New space, name it and share the link. Anyone who can find an Organization or Public space joins with one click.

What it does not do

The part you would otherwise find out in week three. If one of these is central to how you work, raise it before you buy rather than after.

Communities is Pro and above. The Free plan does not include it.
A space is a discussion board, not a video call or a shared document. Meetings and files still live in their own modules, and a space only links out to them.
Public means visible to everyone in your workspace, and to clients through the client portal connection, not an open page on the internet that anyone can browse without an account.
Moderation is pinning, removing and managing roles. There is no keyword auto-moderation or content filter on what a member posts.

Questions, answered

What is the difference between Organization, Private and Public?+

Organization is open to any member who wants to join. Private is invite-only. Public is visible to everyone in your workspace and, through the client portal, your clients, without being an open page on the internet.

Can clients take part, not just staff?+

Yes, in a Public space connected to the client portal. A Private space stays invite-only, and an Organization space stays internal to your own team.

Who can pin a post or remove one?+

The space’s owners and moderators. A member can post and reply; only an owner, a moderator, or a workspace admin can pin something to the top or remove it.

Is Communities included on the Free plan?+

No. Communities is Pro and above.

The full product documentation for this module is at /docs/communities.

Try it on your own data

Free for up to 5 seats, no card required. Every module is in the same workspace, so nothing needs connecting to anything.

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