NPS, CSAT, star ratings and open text on a hosted page you can share anywhere, with logic that skips a promoter past the questions meant for a detractor. Every response rolls into a live score the moment it arrives.
Free for up to 5 users. Pro free for 30 days. No card.
Why this exists
What it does
NPS (0-10), CSAT (1-5), star rating, single and multiple choice, short text, paragraph and email questions, asked one at a time on a hosted page.
Add a logic rule such as "if the score is 9 or higher, skip ahead" to route a promoter and a detractor down different paths. A required question is only enforced on the path someone actually took.
Click a survey’s response count to see the NPS score with promoters, passives and detractors, the percentage satisfied for CSAT, averages and answer distributions, as responses arrive.
Every response lands in the same searchable, sortable grid Forms uses, with a column per question, a "Came from" column, saved views and CSV export.
A published survey gets a public link and a copy-paste iframe embed; pair either with a QR code from Marketing > QR Codes to collect responses from print.
A completed response fires a "survey.completed" event for Automations, so you can notify an owner the moment a detractor answers, and can optionally create a CRM lead when the survey collects an email.
The honest part
The part you would otherwise find out in week three. If one of these is central to how you work, raise it before you buy rather than after.
Questions
Yes. Add a logic rule such as "if the score is 9 or higher, skip ahead" on any question, and choose where respondents go otherwise. Rules only jump forward, never back to an earlier question.
Only if you turn that on and the survey collects an email. A form always creates a lead from its response; a survey does not, by default.
Immediately. Click the response count on any survey to see the NPS score, the percentage satisfied for CSAT, averages and answer distributions, updated as responses arrive.
A published survey has its own public link and an iframe embed for your site. Pair either with a QR code from Marketing > QR Codes to collect responses from print materials.
The full product documentation for this module is at /docs/surveys.
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Every plan
Pro and up
Every plan
Every module is in the same workspace, so nothing needs connecting to anything.
Free for up to 5 users. Pro free for 30 days. No card.