By industry · IT and software services

Sprints, a support queue and subscription billing that agree with each other.

Delivery, support and billing are usually three products with three definitions of a customer. WorkBOS puts the sprint board, the ticket queue and the subscription in one workspace, over a real ledger, with an API and webhooks when you need to wire it to your own systems.

Start freeWhat the first week looks like ↓
Free for up to 5 seats · no card required

What usually goes wrong

01

The support queue and the delivery board disagree about what is actually happening.

02

Recurring revenue is tracked in a spreadsheet because the billing tool does not know the customer.

03

Every internal tool needs an integration and there is no API worth the name.

What you get, by name

Every capability below is enforced on the server, not a demo screenshot. Anything that needs a paid plan says so on the card rather than leaving you to find out at checkout.

Boards, sprints and templates
The delivery cadence your team already runs, with custom fields where you need them.
Support deskPro and up
Tickets, threaded replies and assignment, in the same workspace as the delivery board they belong to.
Subscriptions and recurring billingPro and up
Schedules that issue the invoice and post it, with credit notes and payment receipts that behave properly.
REST API keys and webhooksPro and up
Org-scoped keys with rate limits, and outbound webhooks over a catalogue of event types, so you can wire this to what you already run.
A connector for Claude and ChatGPTPro and up
An MCP server that lets an outside AI assistant read your workspace, and write only if you allow it.
Approve-first AI agents
An approve-first AI Chief of Staff that proposes the work and waits for a person to say yes. Every action it takes runs through the same permission checks a human would hit, is recorded against the person who approved it, and can be rolled back in one click. The full append-only audit log you can read back and export is an Enterprise capability.

Your first week

  1. 1

    Move one squad onto boards and point your support intake at the desk.

  2. 2

    Mint an API key and send yourself a webhook to prove the loop.

  3. 3

    Put one customer on a recurring schedule and watch the invoice post to the ledger.

Start free

What you are probably weighing this against

Each comparison opens by saying where the other product is the better choice, because that is the half of a comparison worth reading.

WorkBOS vs JiraWorkBOS vs ClickUpWorkBOS vs AsanaWorkBOS vs ZohoWorkBOS vs OdooThe full matrix

Questions IT and software teams ask

Is there an API?

Yes, from the Pro plan: org-scoped REST keys with published rate limits, plus outbound webhooks across a catalogue of event types. Every export and import is on the audit trail.

Do you support enterprise SSO?

Not today. Sign-in is email or Google sign-in, with passkeys available as a genuine second factor. SAML and SCIM are not built, and we would rather say so than let it come up in security review.

Can I get my data out?

Yes, and it is deliberately easy: fifty one record types export, plus an "export everything" streamed zip with a manifest and a README. Anti-lock-in is a feature, not a concession.

Set it up the way IT and software teams actually work.

Start free for up to five seats, or let the Business Architect lay out the whole workspace from a short conversation and show you the blueprint before anything is created.

Start freeMeet the Business Architect

Also worth a look: Operations and PMO, Client services, Finance