Email addresses for AI employees

An AI employee can have several email addresses, and one address can serve several AI employees. Open the AI employee’s page and use the Email addresses card: add an address, tick what it is for, choose a default, set a daily limit and an optional signature. Only an owner or admin who manages AI employees can change it; other staff can read it.

• What each address is forFirst emails to leads, Replies, Client care, Billing reminders, Internal notes, or Anything. The kind of email picks the address. If no address is ticked for that kind, nothing is sent and you are told why.
• The default addressOne address per AI employee is the default. It is used when several addresses fit. Removing the default makes the oldest remaining address the default.
• Two daily limitsEach AI employee has its own daily limit on each address (1 to 100). The address also has one shared limit for all AI employees together (1 to 500). Whichever is reached first stops sending until tomorrow.
• Approval is still requiredEvery email an AI employee writes waits for a person to approve it. The one exception is Emails without a click: if your workspace switched it on, short emails inside your limits go on their own, and the rest still wait.
• Replies go back to the right AI employeeA reply goes to the AI employee that last wrote to that person, even when the address is shared.
• Who can set it upAn owner or admin who manages AI employees. The mailbox must be one you can send from yourself. An AI employee can use up to 10 addresses, and an address can serve up to 25 AI employees.