Connect your own domain
Your clients can sign in, sign up and open every link on your own web address instead of ours. Open Reseller ▸ Domains, type the address you want, and add the records the page shows at the company that looks after your domain name. The rest happens by itself: we look for your records, connect the address to our hosting, secure it with a certificate and test it before it goes live. You do not need to contact us at any point.
- 1
1. Choose an address
Use a subdomain of a domain you own, such as app.yourbrand.com; a bare domain such as yourbrand.com is not supported yet. Your App address is where your clients sign in and work, and the address used in the emails they receive. A Link address, such as links.yourbrand.com, is optional: public pages such as invoices, forms and booking links use it. Leave it empty and those pages use your App address.
- 2
2. Add the records
The page shows the records with copy buttons. The TXT record, whose name starts with _domain-verify., proves the address is yours: we never connect an address before we have seen it. The CNAME record points the address at us. Add both where you manage your domain’s DNS. If our hosting provider says the address is already used on another account, one more record appears; add that one too.
- 3
3. Wait for it to go live
We look for your records every two minutes at first, then less often. Once they are in place it usually takes a few minutes, though a DNS change itself can take anywhere from a few minutes to a few hours to reach everyone. Check now looks for your ownership record straight away and moves the address to the front of the queue. Your workspace’s owners and admins get a notification when it is live.
- 4
4. If something goes wrong
The status says what we are waiting for, in plain words, with the next step under it. If a live address stops answering, for example because a DNS record was removed, we tell you, keep checking every half hour, and tell you again when it works. An address we cannot connect is marked Needs your attention with the reason: fix the reason, remove the address and connect it again.
| Status | What it means |
|---|---|
| Waiting for your DNS records | We have not seen your ownership (TXT) record yet. |
| Connecting | We found it and are connecting the address to our hosting. |
| One more record needed | The address is used on another account at our hosting provider; add the extra record shown. |
| Waiting for the routing record | The CNAME record does not point at us yet. |
| Securing the address | Your records are right and the certificate is being issued. |
| Live | The address works. We check it every six hours. |
| Not answering | It was live and has stopped answering. Check that its records are still in place. While its records do not point to us, your links and emails use the default address. |
| Needs your attention | We could not connect it; the note on the card says why. |
| Removing | We are disconnecting it from our hosting. |
Remove takes the address off your brand at once: sign-in, links and emails go back to the default address straight away, and the address is disconnected from our hosting within a few minutes. You can then connect a different one. An address that was already connected for you before you added it here keeps that earlier connection when you remove it; ask us if you want it disconnected completely. An address whose ownership record is never added is let go after seven days, so the name is free for whoever owns it.
Only the owners and admins of a reseller workspace with white-label can connect an address, and only for their own brand; the rules are enforced on the server, not just on the page. If white-label is later switched off, they can still see and remove the addresses they connected. An address belongs to one brand at a time, our own addresses cannot be used, and you can connect up to ten addresses an hour. Password-reset links open on your address only for people who belong to your brand; anyone else’s reset link opens on the default address.
“Continue with Google” is not offered on your own address yet, so people there sign in with their email address and password. It arrives in the next part of this work, together with bare domains.